Last updated: 3/11/2026. Terms governing refunds and cancellation of Aetroq services.
This Refund and Cancellation Policy ("Policy") applies to all services provided by Aetroq, including but not limited to web design, digital marketing, branding, and related consulting. By engaging our services, you agree to these terms. This Policy should be read together with our Terms of Service and any project-specific agreement.
Unless otherwise agreed in writing, we may require a deposit or full payment before commencing work. Invoices are due within the period stated on the invoice (typically 14 or 30 days). Late payment may result in suspension of services and interest or fees as permitted by law. All fees are in the currency specified in the agreement and are non-refundable except as set out in this Policy.
You may cancel an engagement by giving us written notice. If you cancel before we have commenced substantial work, we will refund any deposit minus any non-recoverable costs we have already incurred. If work has already commenced, you remain liable for all work performed up to the date of cancellation and for any non-cancellable third-party costs. We will provide an itemised account upon request. For monthly or recurring engagements, cancellation takes effect at the end of the current billing period unless we agree otherwise.
We may suspend or terminate services if you breach the Terms of Service or Acceptable Use Policy, fail to pay amounts when due, or for any other reason with reasonable notice where contractually permitted. If we terminate for cause, no refund is due. If we terminate without cause, we will refund any prepaid fees for services not yet rendered on a pro-rata basis.
Refunds are considered on a case-by-case basis. We do not offer refunds for work that has been delivered and accepted, or for digital marketing ad spend or third-party costs already incurred. If you are dissatisfied with deliverables, you must notify us in writing within the revision period stated in your agreement; we will work in good faith to resolve the issue before any refund is considered. Approved refunds will be processed within 30 days to the original payment method or as otherwise agreed. Chargebacks or disputed payments may result in suspension of services and collection action.
For digital marketing plans that use a credits model: unused credits may be carried over as described in your plan terms. If you cancel a monthly plan, unused credits may be forfeited unless otherwise agreed. Refunds for unused credits are not standard; any exception is at our sole discretion and must be agreed in writing.
We may update this Policy from time to time. The "Last updated" date will be revised. Continued use of our services after changes constitutes acceptance. For material changes affecting an existing engagement, we will notify you where appropriate.
Questions? Contact us at info@aetrox.tech.
